If you can't redeem your iTunes Gift Card or code
When you try to redeem an iTunes Gift Card or code, you might see a message that the code is invalid or inactive. Or you might not be able to easily read the code. If that’s happening to you, try these steps.
iTunes Gift Cards
Use your camera
In some countries, you can use the camera on your Mac or iOS device to redeem your gift card. If you can't use your camera to redeem your gift card, you can still enter the code manually.
Make sure you’re typing the right characters
If you enter the code manually, make sure you're typing the right characters. Some letters and numbers look alike, so it’s easy to mix them up. Here are some examples:
B8 | E3 | UV | OQ
Contact iTunes Store Support
If the code is completely scratched off or you still can't redeem your gift card, contact iTunes Support:
Go to the iTunes Store support page and choose your country.
From the menu on the left, choose Contact Support.
Click Contact iTunes Store Support.
Follow the instructions.
iTunes Store Support might ask you to send these things:
Image of the full front and back of your gift card
Sales receipt showing when your card was purchased
Serial number from your gift card
You can find the serial number on the back of your gift card. Depending on the type of card you have, the number might appear in different places. Here are some examples:
iTunes Gift Card
Serial number begins with “GCA”
iTunes Gift Card
Serial number begins with “60”
iTunes Gift Card
Serial number begins with “60” (Australia Gift Cards)
iTunes Gift Card
Serial number begins with “EPY”
iTunes Gift Card
Serial number begins with “PBH”
If you need help with an iTunes Gift code from Facebook, contact Facebook Help.
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation.
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